:root{--ink:#15211d;--muted:#78837f;--line:#e8ecea;--green:#14966f;--green-dark:#0d7959;--green-soft:#eaf8f3;--surface:#fff;--background:#f3f6f5}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{color:var(--ink);background:var(--background);font-family:Manrope,Inter,Segoe UI,Arial,sans-serif}button,input,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer}.app-shell{background:#fff;grid-template-columns:222px 330px minmax(430px,1fr) 286px;height:100vh;min-height:680px;display:grid;overflow:hidden}.sidebar{color:#dbe8e3;background:#112a23;border-right:1px solid #254138;flex-direction:column;padding:22px 14px 14px;display:flex}.brand{color:#fff;letter-spacing:-.6px;align-items:center;gap:10px;padding:0 8px 22px;font-size:19px;font-weight:800;display:flex}.brand>span:last-child span{color:#48c89e}.brand-mark{color:#fff;background:linear-gradient(145deg,#31c491,#138563);border-radius:11px;place-items:center;width:35px;height:35px;display:grid}.workspace-switcher{text-align:left;color:#eef6f3;background:#1a372f;border:1px solid #355047;border-radius:10px;grid-template-columns:34px 1fr 15px;align-items:center;gap:9px;width:100%;padding:9px;display:grid}.workspace-switcher strong,.workspace-switcher small{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.workspace-switcher strong{font-size:11px}.workspace-switcher small{color:#8ca69d;margin-top:2px;font-size:9px}.workspace-avatar{color:#0e7255;background:#b7f1db;border-radius:8px;place-items:center;width:33px;height:33px;font-size:10px;font-weight:800;display:grid}.nav-list{margin-top:25px}.nav-list>p{color:#6e8a80;letter-spacing:1.1px;padding:0 10px;font-size:8px;font-weight:800}.nav-item{color:#9fb3ac;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:11px;width:100%;min-height:39px;margin:3px 0;padding:0 10px;font-size:11px;font-weight:600;text-decoration:none;display:flex}.nav-item:hover{color:#fff;background:#1b3b32}.nav-item.active{color:#fff;background:#1e493d}.nav-item.active svg{color:#51d0a4}.nav-item b{color:#b5f3dd;background:#29614f;border-radius:10px;margin-left:auto;padding:2px 7px;font-size:9px}.sidebar-footer{margin-top:auto}.profile-row{width:100%;color:inherit;text-align:left;background:0 0;border:0;border-top:1px solid #2b453d;grid-template-columns:34px 1fr 15px;align-items:center;gap:9px;margin-top:12px;padding:13px 8px 2px;display:grid}.profile-row strong,.profile-row small{display:block}.profile-row strong{color:#f2f7f5;font-size:10px}.profile-row small{color:#87a39a;margin-top:3px;font-size:8px}.profile-row i,.chat-header i{background:#39ce98;border-radius:50%;width:6px;height:6px;margin-right:4px;display:inline-block}.agent-avatar{color:#204c3f;background:#b9e9d9;border-radius:50%;place-items:center;width:32px;height:32px;font-size:9px;font-weight:800;display:grid}.conversation-list{border-right:1px solid var(--line);background:#fbfcfc;flex-direction:column;min-width:0;display:flex}.list-header{justify-content:space-between;align-items:center;padding:22px 18px 15px;display:flex}.list-header>div{align-items:center;gap:8px;display:flex}.list-header h1{letter-spacing:-.4px;margin:0;font-size:17px}.live-dot{background:#33c792;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #dff8ef}.icon-button{color:#52605b;border:1px solid var(--line);background:#fff;border-radius:8px;place-items:center;width:32px;height:32px;display:grid}.icon-button:hover{color:var(--green);border-color:#b8dcd0}.queue-tabs{border-bottom:1px solid var(--line);gap:17px;padding:0 18px;display:flex}.queue-tabs button{color:#89918e;white-space:nowrap;background:0 0;border:0;padding:0 0 12px;font-size:9px;font-weight:700;position:relative}.queue-tabs button.active{color:var(--green-dark)}.queue-tabs button.active:after{content:"";background:var(--green);height:2px;position:absolute;bottom:-1px;left:0;right:0}.queue-tabs span{background:#edf1ef;border-radius:8px;margin-left:3px;padding:1px 5px;font-size:8px}.queue-tabs .active span{color:var(--green-dark);background:#dff4ec}.search-row{grid-template-columns:1fr 32px;gap:8px;padding:14px 14px 9px;display:grid}.search-field{color:#929b97;border:1px solid var(--line);background:#fff;border-radius:8px;align-items:center;gap:7px;height:32px;padding:0 10px;display:flex}.search-field input{width:100%;min-width:0;color:var(--ink);border:0;outline:0;font-size:9px}.department-filter{color:#626e69;background:#f0f3f2;border:0;border-radius:6px;justify-content:space-between;align-items:center;margin:0 14px 8px;padding:7px 9px;font-size:9px;font-weight:650;display:flex}.department-filter select,.sector-button select{width:100%;color:inherit;appearance:none;font:inherit;cursor:pointer;background:0 0;border:0;outline:0}.conversation-scroll{overflow-y:auto}.conversation-card{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-top:1px solid #f0f2f1;grid-template-columns:38px 1fr;gap:10px;padding:13px 14px;display:grid;position:relative}.conversation-card:hover{background:#f7faf9}.conversation-card.active{box-shadow:inset 3px 0 var(--green);background:#edf8f4}.empty-list{color:var(--muted);text-align:center;padding:36px 16px;font-size:10px}.contact-avatar{color:#725044;background:#f5d8cc;border-radius:50%;place-items:center;width:36px;height:36px;font-size:9px;font-weight:800;display:grid}.contact-avatar.blue{color:#3b5b73;background:#d8e8f5}.contact-avatar.purple{color:#5d4c77;background:#e6dcf4}.contact-avatar.amber{color:#795d2f;background:#f3e2bc}.contact-avatar.mint{color:#376b58;background:#d4eddf}.contact-avatar.sky{color:#346775;background:#d9edf1}.conversation-copy{min-width:0}.conversation-copy>div{justify-content:space-between;gap:8px;display:flex}.conversation-copy strong{font-size:10px}.conversation-copy time{color:#9aa29f;font-size:8px}.conversation-copy p{color:#78827e;text-overflow:ellipsis;white-space:nowrap;margin:4px 0 6px;font-size:8px;overflow:hidden}.department{color:#32715c;background:#dbefe7;border-radius:4px;padding:2px 6px;font-size:7px;font-weight:700}.department.financeiro{color:#42658b;background:#dfeaf6}.department.suporte{color:#6c5684;background:#ece4f4}.unread{color:#fff;background:var(--green);border-radius:50%;place-items:center;width:16px;height:16px;font-size:7px;display:grid;position:absolute;bottom:13px;right:14px}.chat-panel{background:#f5f7f6;flex-direction:column;min-width:0;display:flex}.chat-header{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:10px;height:72px;padding:0 18px;display:flex}.chat-header>div:nth-child(2) strong,.chat-header>div:nth-child(2) small{display:block}.chat-header strong{font-size:11px}.chat-header small{color:#83908b;margin-top:3px;font-size:8px}.chat-actions{align-items:center;gap:7px;margin-left:auto;display:flex}.sector-button{color:#376e5c;background:#f0faf6;border:1px solid #cae7dd;border-radius:7px;align-items:center;gap:6px;width:90px;height:32px;padding:0 10px;font-size:9px;font-weight:700;display:flex}.action-menu-wrap{position:relative}.action-menu{z-index:5;border:1px solid var(--line);background:#fff;border-radius:9px;width:150px;padding:5px;position:absolute;top:38px;right:0;box-shadow:0 10px 30px #183b2e22}.action-menu button{color:#52605b;text-align:left;background:0 0;border:0;border-radius:6px;width:100%;padding:8px;font-size:9px}.action-menu button:hover{color:var(--green-dark);background:var(--green-soft)}.messages-area{background-color:#f4f7f6;background-image:radial-gradient(#dfe6e3 .7px,#0000 .7px);background-size:15px 15px;flex-direction:column;flex:1;gap:9px;padding:22px 26px;display:flex;overflow-y:auto}.day-separator{color:#87918d;background:#e7ecea;border-radius:9px;align-self:center;padding:4px 10px;font-size:7px;font-weight:700}.message{border-radius:10px;max-width:73%;padding:9px 11px 6px;box-shadow:0 1px 2px #183b2e12}.message p{margin:0;font-size:9px;line-height:1.55}.message time{color:#8b9692;justify-content:flex-end;align-items:center;gap:3px;margin-top:4px;font-size:7px;display:flex}.message.incoming{background:#fff;border-top-left-radius:3px;align-self:flex-start}.message.outgoing{background:#dff5ec;border-top-right-radius:3px;align-self:flex-end}.message.outgoing time{color:#669581}.chat-empty{color:var(--muted);margin:auto;font-size:10px}.composer{border-top:1px solid var(--line);background:#fff;padding:10px 16px 16px}.ai-suggestion{color:#8b55b2;background:#fbf7fe;border:1px solid #e8d9f4;border-radius:6px;align-items:center;gap:5px;margin-bottom:7px;padding:4px 8px;font-size:7px;font-weight:700;display:flex}.composer-box{background:#fcfdfd;border:1px solid #dde4e1;border-radius:10px;padding:9px}.composer-box:focus-within{border-color:#87cdb6;box-shadow:0 0 0 3px #e8f7f2}.composer textarea{resize:none;width:100%;height:36px;color:var(--ink);background:0 0;border:0;outline:0;font-size:9px}.composer-box>div{align-items:center;display:flex}.composer-box button{color:#78847f;background:0 0;border:0;padding:3px}.composer-box>div>span:first-child{gap:4px;display:flex}.shortcut{color:#a1aaa6;margin-left:auto;margin-right:8px;font-size:7px}.composer-box .send-button{color:#fff;background:var(--green);border-radius:7px;place-items:center;width:29px;height:29px;display:grid}.contact-panel{border-left:1px solid var(--line);background:#fff;overflow-y:auto}.contact-title{width:100%;height:52px;color:inherit;border:0;border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;padding:0 16px;font-size:10px;display:flex}.contact-identity{text-align:center;border-bottom:1px solid var(--line);padding:22px 16px 18px}.large-avatar{color:#7c5143;background:#f2d5c8;border-radius:50%;place-items:center;width:57px;height:57px;margin:auto;font-size:14px;font-weight:800;display:grid}.contact-identity h2{margin:10px 0 2px;font-size:13px}.contact-identity p{color:#8b9691;margin:0;font-size:8px}.contact-identity>div{justify-content:center;gap:8px;margin-top:12px;display:flex}.contact-identity button{color:#547067;border:1px solid var(--line);background:#fff;border-radius:7px;place-items:center;width:29px;height:29px;display:grid}.detail-section{border-bottom:1px solid var(--line);padding:15px 16px}.detail-section h3{color:#9aa39f;letter-spacing:.8px;justify-content:space-between;align-items:center;margin:0 0 13px;font-size:7px;display:flex}.detail-section h3 button{color:var(--green);background:0 0;border:0;padding:2px;display:grid}.detail-section>p{color:#708079;align-items:center;gap:9px;margin:11px 0;font-size:8px;display:flex}.detail-section>p span{color:#36443f;display:block}.detail-section>p small{color:#9aa39f;margin-bottom:2px;font-size:7px;display:block}.tags-section>div{flex-wrap:wrap;gap:5px;display:flex}.tags-section>div span{color:#4c7164;background:#eaf5f1;border-radius:5px;padding:4px 7px;font-size:7px;font-weight:650}.metric{justify-content:space-between;margin:9px 0;font-size:8px;display:flex}.metric span{color:#89938f}.metric strong{font-size:8px}.feature-view{background:var(--background);grid-column:2/-1;padding:42px;overflow-y:auto}.feature-view>header{align-items:center;gap:14px;display:flex}.feature-view>header>span{color:#fff;background:var(--green);border-radius:13px;place-items:center;width:46px;height:46px;display:grid}.feature-view h1{margin:0 0 4px;font-size:24px}.feature-view header p{color:var(--muted);margin:0;font-size:12px}.feature-metrics{grid-template-columns:repeat(3,minmax(140px,1fr));gap:14px;margin-top:32px;display:grid}.feature-metrics article{color:var(--green-dark);border:1px solid var(--line);background:#fff;border-radius:13px;align-items:center;gap:13px;padding:18px;display:flex}.feature-metrics small,.feature-metrics strong{display:block}.feature-metrics small{color:var(--muted);font-size:9px}.feature-metrics strong{color:var(--ink);margin-top:2px;font-size:20px}.feature-empty{max-width:520px;color:var(--green);text-align:center;background:#f9fcfb;border:1px dashed #bbd8ce;border-radius:16px;place-items:center;margin:70px auto 0;padding:42px;display:grid}.feature-empty h2{color:var(--ink);margin:15px 0 6px;font-size:17px}.feature-empty p{color:var(--muted);margin:0 0 18px;font-size:11px;line-height:1.6}.primary-button,.secondary-button{border-radius:8px;padding:9px 14px;font-size:10px;font-weight:750}.primary-button{color:#fff;border:1px solid var(--green);background:var(--green)}.secondary-button{color:#54615c;border:1px solid var(--line);background:#fff}.reopen-contact{color:var(--green-dark);background:var(--green-soft);border:1px solid #cae7dd;border-radius:7px;align-self:start;margin:12px;padding:8px;font-size:9px;font-weight:700}.modal-backdrop{z-index:30;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0c1f19aa;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.new-contact-modal{background:#fff;border-radius:16px;width:min(420px,100%);padding:22px;box-shadow:0 30px 80px #07140f55}.new-contact-modal header{justify-content:space-between;margin-bottom:20px;display:flex}.new-contact-modal h2{margin:0 0 4px;font-size:18px}.new-contact-modal p{color:var(--muted);margin:0;font-size:10px}.new-contact-modal header button{width:30px;height:30px;color:var(--muted);background:#f1f4f3;border:0;border-radius:7px;place-items:center;display:grid}.new-contact-modal label{color:#45534e;gap:6px;margin:13px 0;font-size:10px;font-weight:700;display:grid}.new-contact-modal input{border:1px solid var(--line);border-radius:8px;outline:0;height:40px;padding:0 11px;font-size:11px}.new-contact-modal input:focus{box-shadow:0 0 0 3px var(--green-soft);border-color:#7bc8ae}.new-contact-modal footer{justify-content:flex-end;gap:8px;margin-top:21px;display:flex}.toast{z-index:40;color:#fff;background:#153d31;border-radius:9px;align-items:center;gap:8px;padding:11px 15px;font-size:10px;font-weight:650;display:flex;position:fixed;bottom:24px;right:24px;box-shadow:0 12px 40px #07140f44}@media (max-width:1100px){.app-shell{grid-template-columns:200px 300px 1fr}.contact-panel{display:none}}@media (max-width:780px){.app-shell{grid-template-columns:72px 280px 1fr}.sidebar{padding-inline:10px}.brand>span:last-child,.workspace-switcher>span:not(.workspace-avatar),.workspace-switcher svg,.nav-item span,.nav-item b,.nav-list>p,.profile-row>span:not(.agent-avatar),.profile-row svg{display:none}.brand{padding-inline:8px}.workspace-switcher{grid-template-columns:1fr;display:grid}.nav-item{justify-content:center}.profile-row{grid-template-columns:1fr;justify-items:center}}
.auth-shell{background:#f5f8f7;grid-template-columns:1.05fr 1fr;min-height:100dvh;display:grid}.auth-story{color:#eefaf4;background:#102f27;flex-direction:column;justify-content:center;gap:26px;padding:10%;display:flex}.auth-story h1{letter-spacing:-1.7px;margin:0;font-size:clamp(30px,3.5vw,52px);line-height:1.15}.auth-story p{color:#b8d4c8;max-width:440px;font-size:17px;line-height:1.7}.auth-story>div{align-items:center;gap:10px;font-size:13px;display:flex}.eyebrow{letter-spacing:1.6px;color:#72867d;font-size:10px;font-weight:750}.auth-story .eyebrow{color:#78c6a9}.auth-card{width:min(440px,100% - 40px);margin:auto;padding:35px 0}.auth-card h2{letter-spacing:-.8px;margin:14px 0;font-size:30px}.auth-card p{color:var(--muted);font-size:14px;line-height:1.6}.auth-card form,.settings-form{gap:18px;display:grid}.auth-card .primary-button{justify-content:center;width:100%}.auth-card>.secondary-button{width:100%;margin-top:12px}.auth-card label,.workspace-modal label,.settings-form label,.channel-setup label{color:#3b5046;gap:7px;font-size:12px;font-weight:650;display:grid}.auth-card input,.workspace-modal input,.workspace-modal select,.workspace-modal textarea,.settings-form input,.settings-form textarea,.channel-setup input{width:100%;color:var(--ink);background:#fff;border:1px solid #dce5df;border-radius:8px;outline:none;padding:11px 12px;font-size:13px}.auth-card input:focus,.workspace-modal input:focus,.workspace-modal textarea:focus,.settings-form input:focus,.settings-form textarea:focus{border-color:#1b9d75;box-shadow:0 0 0 3px #e4f6ee}.auth-card .text-button{margin:12px auto;display:block}.onboarding{background:var(--background);place-items:center;min-height:100dvh;display:grid}.onboarding .auth-card{border:1px solid var(--line);background:#fff;border-radius:18px;width:min(520px,100% - 30px);padding:32px}.notice{background:#e6f6ed;border-radius:8px;padding:12px}.primary-button,.secondary-button{justify-content:center;align-items:center;gap:7px;padding:10px 15px;font-size:12px;line-height:1.4;text-decoration:none;display:inline-flex}.text-button{color:var(--green-dark);cursor:pointer;background:0 0;border:0;padding:6px 8px;font-size:12px;font-weight:650}.text-button:hover{text-decoration:underline}button:disabled,input:disabled,textarea:disabled,select:disabled{opacity:.6;cursor:not-allowed}button:focus-visible,a:focus-visible{outline-offset:3px;outline:3px solid #5abe99}.cloud-shell{grid-template-columns:230px minmax(0,1fr);height:100dvh;font-size:13px;display:grid;overflow:hidden}.cloud-sidebar{color:#d9e9e0;background:#112d25;flex-direction:column;padding:24px 16px;display:flex}.cloud-sidebar .brand{padding:0 6px 24px}.company-switch{text-align:left;color:#fff;background:#1c392f;border:1px solid #365147;border-radius:9px;align-items:center;gap:11px;width:100%;padding:12px;display:flex}.company-switch>span:last-child{min-width:0}.company-switch strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;display:block;overflow:hidden}.company-switch small{color:#a3bfb0;margin-top:4px;font-size:10px;display:block}.nav-label{letter-spacing:1.4px;color:#839f91;margin:28px 10px 10px;font-size:9px}.cloud-sidebar nav{gap:6px;display:grid}.cloud-sidebar nav button{color:#b7ccbf;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:12px;padding:12px;font-size:12px;display:flex}.cloud-sidebar nav button:hover{background:#1b3b30}.cloud-sidebar nav button.active{color:#8ee4b7;background:#23503e}.cloud-sidebar nav b{color:#d1fce3;background:#327450;border-radius:5px;margin-left:auto;padding:2px 6px;font-size:10px}.cloud-sidebar footer{border-top:1px solid #355044;align-items:center;gap:9px;margin-top:auto;padding-top:20px;display:flex}.cloud-sidebar footer div{flex:1;min-width:0}.cloud-sidebar footer strong{font-size:11px;display:block}.cloud-sidebar footer small{color:#93b4a1;font-size:10px}.cloud-sidebar footer button{color:#b2d2be;background:0 0;border:0;padding:5px}.cloud-main{background:#f5f8f6;flex-direction:column;min-width:0;display:flex;overflow:hidden}.cloud-topbar{border-bottom:1px solid var(--line);background:#fff;flex-shrink:0;justify-content:space-between;align-items:center;gap:15px;padding:22px 32px;display:flex}.cloud-topbar h1{letter-spacing:-.7px;margin:5px 0 0;font-size:24px}.topbar-actions{align-items:center;gap:18px;display:flex}.online-badge{color:#498168;align-items:center;gap:6px;font-size:10px;display:inline-flex}.online-badge i{background:#21a978;border-radius:100%;width:6px;height:6px}.module-content{padding:28px 32px;overflow:auto}.section-heading{justify-content:space-between;align-items:center;gap:15px;margin:4px 0 22px;display:flex}.section-heading h2{letter-spacing:-.5px;margin:0 0 6px;font-size:22px}.section-heading p{color:var(--muted);margin:0;font-size:12px;line-height:1.5}.stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin:22px 0;display:grid}.stat-card{border:1px solid var(--line);background:#fff;border-radius:12px;gap:11px;padding:22px;display:grid}.stat-card>span{color:#75887b;font-size:12px}.stat-card strong{letter-spacing:-1.5px;font-size:35px;font-weight:650}.stat-card small{color:#8a9b90;font-size:10px}.two-columns{grid-template-columns:1fr 1fr;gap:20px;margin-bottom:20px;display:grid}.module-card{border:1px solid var(--line);background:#fff;border-radius:12px;min-width:0;padding:24px}.module-card h2{margin:0 0 20px;font-size:21px}.module-card h3{margin:0 0 20px;font-size:15px}.module-card p{color:#647a6b;font-size:13px;line-height:1.6}.module-card blockquote{background:#f4f8f5;border-left:3px solid #72b896;margin:18px 0;padding:12px;font-size:12px}.sector-stat{margin:20px 0}.sector-stat>div{justify-content:space-between;margin-bottom:9px;font-size:12px;display:flex}.sector-stat progress{appearance:none;border:0;border-radius:6px;width:100%;height:7px;display:block;overflow:hidden}.sector-stat progress::-webkit-progress-bar{background:#edf3ef}.sector-stat progress::-webkit-progress-value{background:#46ad7d;border-radius:6px}.cards-grid{grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:18px;display:grid}.cards-grid .badge{margin-bottom:18px}.sector-color{border-radius:8px;width:25px;height:25px;margin-bottom:15px;display:inline-block}.table-wrap{background:#fff;border-radius:10px;margin-top:16px;overflow:auto}.table-wrap table{border-collapse:collapse;text-align:left;width:100%;font-size:12px}.table-wrap th{color:#7a8c80;text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;background:#f5f8f6;padding:13px 16px;font-size:10px;font-weight:650}.table-wrap td{vertical-align:middle;border-bottom:1px solid #edf2ee;padding:16px}.table-wrap td>small{color:var(--muted);margin-top:4px;font-size:11px;display:block}.badge{color:#3d7155;background:#e8f4ed;border-radius:5px;margin:2px;padding:4px 8px;font-size:10px;display:inline-block}.badge.pending{color:#927324;background:#fff3d9}.badge.resolved{color:#657da4;background:#e8edf8}.badge.open{color:#40845a;background:#e2f6e9}.info-banner,.error-banner,.save-notice{border-radius:8px;margin:0 0 20px;padding:14px 18px;font-size:12px;line-height:1.6}.info-banner{color:#4e6587;background:#edf3fc;border:1px solid #dce6f5}.info-banner input{background:#fff;border:1px solid #dce6f5;border-radius:6px;width:100%;margin:10px 0;padding:10px;display:block}.error-banner{color:#a23939;background:#fff0ee;border:1px solid #f6d7d3}.error-banner button{color:inherit;background:0 0;border:0;margin-left:10px;text-decoration:underline}.save-notice{color:#397855;background:#e6f6ee;justify-content:space-between;display:flex}.save-notice button{color:inherit;background:0 0;border:0}.cloud-main>.error-banner,.cloud-main>.save-notice{margin:10px 24px 0}.muted{color:var(--muted);font-size:12px;line-height:1.6}.cloud-empty{text-align:center;color:#80a08e;flex-direction:column;flex:1;justify-content:center;align-items:center;min-height:180px;padding:45px 25px;display:flex}.cloud-empty h3{color:#3b5646;letter-spacing:-.5px;margin:18px 0 7px;font-size:18px}.cloud-empty p{color:#829589;max-width:360px;margin:0;font-size:12px;line-height:1.6}.input-search{color:#869a8c;background:#fff;border:1px solid #dfe8e2;border-radius:8px;align-items:center;gap:8px;max-width:450px;padding:10px 12px;display:flex}.input-search input{width:100%;color:var(--ink);background:0 0;border:0;outline:0;font-size:12px}.settings-tabs{margin-bottom:24px!important}.settings-form{max-width:740px}.settings-form small{color:var(--muted);font-size:11px;font-weight:400}.settings-form textarea{min-height:90px}.channel-setup{max-width:740px}.channel-setup h2{margin-top:15px}.channel-setup li{margin:14px 0;font-size:13px;line-height:1.6}.channel-setup label{margin:20px 0}.preserve-lines{white-space:pre-wrap}.cloud-inbox{flex:1;grid-template-columns:320px minmax(0,1fr);min-height:0;display:grid}.ticket-list{border-right:1px solid var(--line);background:#fff;flex-direction:column;min-height:0;display:flex}.filters{border-bottom:1px solid var(--line);padding:18px 16px}.pill-tabs{gap:4px;margin:15px 0;display:flex}.pill-tabs button{color:#8b9c91;white-space:nowrap;background:0 0;border:0;border-radius:6px;padding:8px 9px;font-size:11px}.pill-tabs button.active{color:#388358;background:#e8f5ec;font-weight:700}.filter-pair{gap:7px;display:flex}.filter-pair select{border:1px solid var(--line);color:#5c7666;background:#fff;border-radius:6px;width:50%;min-width:0;padding:7px 4px;font-size:10px}.ticket-scroll{overflow:auto}.ticket-card{text-align:left;background:#fff;border:0;border-bottom:1px solid #eff3f0;gap:10px;width:100%;padding:18px 13px;display:flex}.ticket-card:hover{background:#f5faf6}.ticket-card.active{background:#eaf6ef;box-shadow:inset 3px 0 #29a46a}.ticket-card>div{flex:1;min-width:0}.ticket-title{justify-content:space-between;align-items:center;gap:7px;display:flex}.ticket-title strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-title time{color:#8ca18f;white-space:nowrap;font-size:8px}.ticket-card p{white-space:nowrap;text-overflow:ellipsis;color:#7f9486;margin:6px 0;font-size:11px;overflow:hidden}.ticket-card small{color:#7b9683;font-size:9px}.cloud-chat{background:#f0f5f1;flex-direction:column;min-width:0;min-height:0;display:flex}.cloud-chat>header{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:12px;padding:16px 22px;display:flex}.cloud-chat>header>div{flex:1;min-width:0}.cloud-chat h2{margin:0;font-size:16px}.cloud-chat header small{color:#849c8c;font-size:10px}.ticket-controls{border-bottom:1px solid var(--line);background:#fcfdfc;gap:15px;padding:12px 22px;display:flex}.ticket-controls label{color:#7d9385;flex:1;gap:5px;min-width:0;font-size:9px;display:grid}.ticket-controls select{color:#476653;background:#fff;border:1px solid #dfe8e2;border-radius:6px;width:100%;min-width:0;padding:6px;font-size:11px}.cloud-messages{background-image:radial-gradient(#d9e5dc .6px,#0000 .6px);background-size:14px 14px;flex-direction:column;flex:1;gap:12px;min-height:0;padding:22px;display:flex;overflow:auto}.cloud-message{background:#fff;border-radius:10px;align-self:flex-start;max-width:80%;padding:12px 15px;box-shadow:0 1px 2px #193b2510}.cloud-message.outgoing{background:#dbf2e3;align-self:flex-end}.cloud-message.note{background:#fff4cf;border:1px dashed #e9d99a;align-self:center}.cloud-message>small{color:#7e9686;font-size:9px}.cloud-message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:5px 0;font-size:13px;line-height:1.6}.cloud-message time{color:#829788;justify-content:flex-end;align-items:center;gap:8px;font-size:9px;display:flex}.cloud-message time span{align-items:center;gap:2px;display:inline-flex}.cloud-composer{border-top:1px solid var(--line);background:#fff;padding:16px 22px}.cloud-composer>div{align-items:center;gap:8px;margin-bottom:10px;display:flex}.cloud-composer select{color:#597564;background:#f9fbfa;border:1px solid #e0e8e2;border-radius:6px;max-width:45%;padding:7px;font-size:11px}.cloud-composer textarea{resize:vertical;border:1px solid #dbe7de;border-radius:8px;outline-color:#6fc492;width:100%;min-height:80px;max-height:160px;padding:12px;font-size:13px}.cloud-composer footer{justify-content:space-between;align-items:center;gap:10px;margin-top:8px;display:flex}.cloud-composer footer small{color:#8ca390;font-size:10px}.mobile-back{display:none}.workspace-modal{background:#fff;border-radius:16px;width:min(580px,100%);max-height:90dvh;padding:26px;overflow:auto;box-shadow:0 25px 90px #102b2544}.workspace-modal header{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.workspace-modal h2{letter-spacing:-.5px;margin:0;font-size:21px}.workspace-modal header p{color:var(--muted);margin-bottom:0;font-size:12px;line-height:1.6}.modal-fields{gap:16px;display:grid}.workspace-modal textarea{min-height:100px}.workspace-modal footer{justify-content:flex-end;gap:10px;margin-top:24px;display:flex}.workspace-modal .error-banner{margin-top:20px}.workspace-modal fieldset{border:1px solid var(--line);border-radius:8px;padding:12px}.workspace-modal legend{font-size:12px;font-weight:650}.workspace-modal .checkbox-label{align-items:center;gap:9px;margin:8px 0;display:flex}.workspace-modal .checkbox-label input{width:16px;height:16px}.workspace-modal input[type=color]{width:80px;height:42px;padding:4px}@media (max-width:1150px){.cloud-shell{grid-template-columns:200px 1fr}.cloud-inbox{grid-template-columns:280px 1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}.cloud-topbar{padding:18px 22px}.module-content{padding:22px}.topbar-actions{gap:8px}.online-badge{display:none}}@media (max-width:850px){.cloud-shell{grid-template-columns:68px 1fr}.cloud-sidebar{padding:20px 8px}.cloud-sidebar .brand>span:last-child,.company-switch>span:last-child,.cloud-sidebar .nav-label,.cloud-sidebar nav button span,.cloud-sidebar nav b,.cloud-sidebar footer div,.cloud-sidebar footer>.agent-avatar{display:none}.cloud-sidebar nav{margin-top:20px}.cloud-sidebar nav button{justify-content:center;padding:13px 5px}.cloud-sidebar .brand{padding:0 6px 22px}.company-switch{justify-content:center;padding:5px}.cloud-sidebar footer{justify-content:center}.two-columns{grid-template-columns:1fr}.cloud-inbox{grid-template-columns:260px 1fr}.cloud-composer,.cloud-chat>header,.ticket-controls{padding:12px}.topbar-actions>.primary-button{padding:8px;font-size:10px}.cloud-topbar h1{font-size:21px}.auth-story{padding:9%}.auth-story h1{font-size:34px}}@media (max-width:650px){.auth-shell{display:block}.auth-story{gap:12px;padding:28px}.auth-story h1{font-size:28px}.auth-story>svg,.auth-story>div,.auth-story>p{display:none}.auth-card{padding:30px 0}.cloud-shell{height:100dvh}.cloud-topbar{padding:15px 12px}.cloud-topbar .eyebrow{font-size:8px}.cloud-topbar h1{font-size:19px}.module-content{padding:18px 12px}.section-heading{flex-wrap:wrap}.section-heading h2{font-size:19px}.stats-grid{gap:10px}.stat-card{padding:16px}.stat-card strong{font-size:28px}.module-card{padding:18px}.cloud-inbox{display:flex}.ticket-list{width:100%}.cloud-inbox>.cloud-empty,.has-selection .ticket-list{display:none}.cloud-chat{width:100%}.mobile-back{display:inline-flex}.cloud-composer>div{flex-wrap:wrap}.cloud-message{max-width:95%}.ticket-controls{gap:6px}.cloud-sidebar footer{padding-top:12px}.workspace-modal{padding:20px}.settings-tabs{overflow-x:auto}.auth-card h2{font-size:25px}}.conversation-marker{color:#48675b;text-align:center;flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;width:100%;margin:16px 0;font-size:12px;display:flex}.conversation-marker:before,.conversation-marker:after{content:"";border-top:1px solid #c9dcd2;flex:1;min-width:20px}.conversation-marker span{font-weight:650}.conversation-marker time{color:#667e73;font-size:10px}.crm-filters{flex-wrap:wrap;gap:16px;margin:20px 0;display:flex}.crm-filters label,.customer-details label{gap:8px;font-size:14px;display:grid}.crm-filters input,.crm-filters select,.customer-details select,.customer-details textarea{color:#183b30;background:#fff;border:1px solid #dce5df;border-radius:8px;width:100%;max-width:100%;padding:10px}.customer-details{background:#f8fbf9;border-block:1px solid #dce5df;flex-shrink:0;padding:12px 20px}.customer-details summary{cursor:pointer;color:#24624c;font-size:14px;font-weight:600}.customer-details-grid{grid-template-columns:1fr 1fr;gap:24px;max-height:40vh;margin-top:12px;display:grid;overflow:auto}.customer-details h3{font-size:15px}.customer-details p{font-size:14px}.customer-details form{gap:10px;margin-bottom:12px;display:grid}.customer-details textarea{resize:vertical;min-height:100px}.customer-details small{color:#587365;font-size:12px;line-height:1.5;display:block}.stage-board{align-items:flex-start;gap:16px;padding-bottom:20px;display:flex;overflow:auto}.stage-column{background:#f1f6f3;border:1px solid #dce5df;border-radius:12px;flex:0 0 260px;padding:14px}.stage-column header{min-height:75px}.stage-column h3{margin:0 0 8px;font-size:15px}.stage-column h3 span{float:right;background:#d4eadd;border-radius:12px;padding:2px 8px}.stage-ticket{text-align:left;cursor:pointer;color:#183b30;background:#fff;border:1px solid #dce5df;border-radius:8px;gap:8px;width:100%;margin:10px 0;padding:14px;display:grid}.stage-ticket strong,.stage-ticket span{font-size:14px}.stage-ticket:hover{border-color:#14966f}.ticket-controls{flex-wrap:wrap}.ticket-controls label{min-width:110px}.cloud-sidebar nav{min-height:0;overflow-y:auto}.cloud-chat{min-height:0}.cloud-messages{min-height:100px}@media (max-width:700px){.customer-details-grid{grid-template-columns:1fr}.customer-details{padding:12px}.crm-filters>label{width:100%}}.stage-queues{border-bottom:1px solid var(--line);flex-wrap:wrap;flex-shrink:0;gap:7px;max-height:190px;padding:12px;display:flex;overflow-y:auto}.stage-queues button{color:#476653;cursor:pointer;background:#fff;border:1px solid #dce5df;border-radius:8px;align-items:center;gap:7px;padding:8px 10px;font-size:11px;display:inline-flex}.stage-queues button.active{color:#126244;background:#e0f4e9;border-color:#179b70;font-weight:700}.stage-queues b{color:#fff;background:#137c55;border-radius:12px;min-width:20px;padding:2px 6px}.unread-dot{background:#14966f;border-radius:50%;width:8px;height:8px;margin-left:7px;display:inline-block}.stage-queues button:focus-visible{outline-offset:2px;outline:2px solid #126244}.platform-shell{background:#f3f8f6;min-height:100vh;padding:32px}.cloud-shell{grid-template-rows:minmax(0,1fr)}.cloud-sidebar,.cloud-main{min-height:0}.cloud-sidebar{overflow-y:auto}.cloud-sidebar>.brand,.cloud-sidebar>.company-switch,.cloud-sidebar>.nav-label,.cloud-sidebar>footer{flex-shrink:0}.cloud-sidebar nav{flex:auto;align-content:start;overflow-y:auto}.cloud-sidebar footer{margin-top:12px}.cloud-inbox{grid-template-rows:minmax(0,1fr);overflow:auto}.ticket-list{overflow-y:auto}.ticket-scroll{flex:auto;min-height:80px}.filters{flex-shrink:0}.cloud-chat{overflow-y:auto}.cloud-chat>header,.ticket-controls,.cloud-composer{flex-shrink:0}.cloud-messages{flex:100px;min-height:100px}.cloud-message,.conversation-marker{flex-shrink:0}.cloud-composer>div,.cloud-composer footer{flex-wrap:wrap}.cloud-composer footer .primary-button{margin-left:auto}.cloud-composer textarea{display:block}.cloud-main>.module-content{flex:auto;min-height:0}.cloud-main>.error-banner,.cloud-main>.save-notice{flex-shrink:0;max-height:20dvh;overflow-y:auto}.cloud-topbar{flex-wrap:wrap}@media (max-height:700px){.cloud-sidebar{padding-block:12px}.cloud-sidebar .brand{padding-bottom:12px}.cloud-sidebar .nav-label{margin-top:14px}.cloud-topbar{padding-block:10px}.cloud-chat>header,.ticket-controls,.cloud-composer{padding-block:8px}.cloud-composer textarea{height:56px;min-height:56px;max-height:100px}.stage-queues{max-height:110px}.customer-details-grid{max-height:25dvh}}@media (max-width:850px){.cloud-inbox{display:flex}.ticket-list{width:100%}.cloud-inbox>.cloud-empty,.has-selection .ticket-list{display:none}.cloud-chat{width:100%}.mobile-back{display:inline-flex}}.platform-header{justify-content:space-between;align-items:center;gap:24px;margin-bottom:24px;display:flex}.platform-grid{grid-template-columns:minmax(280px,440px) minmax(280px,1fr);align-items:start;gap:24px;display:grid}.platform-companies .auth-card{width:100%;margin-bottom:12px}.platform-panel .platform-grid{grid-template-columns:minmax(250px,360px) minmax(0,1fr)}.platform-panel .auth-card{border:1px solid var(--line);background:#fff;border-radius:12px;width:100%;margin:0;padding:24px}.platform-company{overflow-wrap:anywhere;margin:16px 0}.platform-company>.secondary-button{margin-top:16px;display:flex}.platform-company small{color:var(--muted);display:block}.platform-company .table-wrap{margin:12px 0}@media (max-width:1100px){.platform-panel .platform-grid{grid-template-columns:minmax(0,1fr)}}@media (max-width:800px){.platform-shell{padding:16px}.platform-header{flex-direction:column;align-items:stretch}.platform-grid{grid-template-columns:1fr}}